aau9's Privacy Policy

1 Introduction and Scope

aau9 is a trustworthy and transparent online gaming platform for players in Bangladesh. This Privacy Policy ("Policy") describes what personal information we — aau9 — collect from you while you use our website aau9.cam, how that information is processed, how long it is retained, and what rights you have.

By accessing our website, creating an account, or using any of our services, you are considered to have accepted the terms of this Policy. If you do not agree with any part of this Policy, we ask that you refrain from using our services.

This Policy applies only to aau9's own website and services. We are not responsible for the privacy practices of any third-party sites or services.

2 Information We Collect

We may collect the information listed below in order to operate our services smoothly and provide you with the best experience:

2.1 Information Provided at Registration

• Full name and date of birth
• Valid email address
• Mobile number
• Preferred login name and encrypted password
• Residential address (where required)

2.2 Identity Verification Information

During the account verification (KYC) process, we may request copies of government-issued identity documents (such as a national ID card, passport, or birth certificate). This information is used solely to confirm your identity and prevent fraud.

2.3 Transaction Information

When you make a deposit or withdrawal through bKash, Nagad, Rocket, or Upay, the transaction date, amount, and payment method reference number are recorded in our system.

2.4 Automatically Collected Information

• IP address and device identifier
• Browser type and language settings
• Session duration and pages visited
• Information obtained from cookies and similar tracking technologies

3 Purpose of Using Information

The information collected is used for the following purposes:

• To create, verify, and manage your account.
• To process deposits, withdrawals, and bonuses.
• To prevent suspicious transactions, fraud, and money laundering.
• To improve the quality of our services and personalise the user experience.
• To provide customer support and resolve your complaints.
• To comply with applicable laws, regulations, and responsible gaming guidelines.
• To send you promotional offers and updates with your consent.
• To ensure system security and resolve technical issues.

4 Cookie Policy

Our website uses cookies and similar technologies. Cookies are small data files stored in your browser that help make our site work more effectively for you.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and security.
• Functional cookies: Help remember your preferences and settings.
• Analytics cookies: Used to monitor how our site is used.

You can control cookies by changing your browser settings. Please note, however, that disabling essential cookies may affect some functionality of the site.

5 Data Sharing and Third Parties

We do not sell your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment providers: Necessary transaction information is shared with bKash, Nagad, Rocket, and Upay to process deposits and withdrawals.
• Technology service providers: Technology partners who assist in operating our platform work under strict confidentiality agreements.
• Legal obligations: Information may be disclosed in response to court orders, lawful requests from government authorities, or legal requirements.
• Fraud prevention: Information may be shared with relevant authorities to detect fraud or criminal activity.

Outside of the above circumstances, no information about you will be disclosed without your explicit consent.

6 Data Security Measures

aau9 places the highest importance on protecting your personal information. We implement the following technical and administrative measures:

• SSL encryption: All data transmitted through our website and app is protected by SSL/TLS protocols.
• Data encryption: Sensitive information stored in our systems is secured using industry-standard encryption methods.
• Access control: Only authorised personnel can access your information, and only to the extent necessary.
• Regular security reviews: Our systems undergo regular security assessments.
• Firewalls and intrusion detection: Advanced security measures are used to prevent unauthorised access.

However, no method of data transmission or storage on the internet can be guaranteed to be completely secure. While we do our best to ensure protection, we cannot guarantee absolute security.

7 Data Retention Period

We will retain your personal information for as long as it is necessary or legally required:

• Active accounts: All relevant information will be retained for as long as the account remains active.
• Closed accounts: Financial records and transaction history may be retained for a specified period after an account is closed.
• Legal requirements: Some information may need to be retained for an extended period due to legal obligations.

Once the retention period has ended, we will securely delete or anonymise the information.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may contact us to find out what information we hold about you. We will respond within a reasonable time.

8.2 Right to Rectification

If there are any inaccuracies or errors in the information we hold about you, you have the right to request that they be corrected.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, if legal obligations exist, it may not be possible to delete all information.

8.4 Right to Object to Processing

You may opt out of marketing communications at any time. Please contact our support team for this.

8.5 Right to Data Portability

You may request that your account information be provided in a structured, commonly used format.

9 Privacy of Minors

aau9's services are for persons aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that information has been collected from a minor, that information will be deleted immediately and the relevant account will be closed.

If you believe a minor has registered on our platform, please contact us immediately.

10 Responsible Gaming and Information

We are committed to responsible gaming. Information related to your gaming behaviour — such as gaming time limits, self-exclusion requests, or deposit limits — is handled with strict confidentiality and used solely for the purpose of keeping you safe. To learn more about responsible gaming, please visit our Responsible Gaming page.

11 Changes to This Policy

We may update this Privacy Policy from time to time. In the event of changes:

• We will publish the revised policy on this page and update the "Last Updated" date.
• For significant changes, we may send a notification to your registered email address.
• If you continue using our services after the changes, you will be considered to have accepted the revised policy.

We recommend that you review this policy regularly.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your information, please contact us: